Customer Care · 01

Frequently Asked
Questions

Everything you may need, from your order to product care, presented in a clear and effortless flow.

01How can I track my order?

Once your order has shipped, a tracking link will be sent by email. You can also view the current status from your account.

02Can I change my order after placing it?

Please contact customer care before your order enters preparation and we will assist whenever possible.

03Which payment methods can I use?

All available secure payment options are displayed during checkout.

04How long does delivery take?

Orders are dispatched from Istanbul and are normally delivered within 2–3 business days in Türkiye.

05How can I see the shipping cost?

The applicable shipping fee is shown after entering your delivery address and before the order is completed.

06Do you ship internationally?

Available destinations and delivery options are shown when you select your country at checkout.

07Can I exchange an item?

Eligible items can be exchanged within 7 days of delivery.

08What is the return policy for discounted items?

Discounted items are non-refundable. Eligible items may be exchanged in line with our exchange conditions.

09When will my refund appear?

Approved refunds are issued to the original payment card within 7 business days. Bank processing times may vary.

10How can I choose the correct size?

Please consult the size guide on the product page or contact customer care for a personal recommendation.

11Where can I find product care instructions?

Product-specific care symbols are displayed in the “Fabric & Care” section of each product page.

12Will an out-of-stock item return?

Use the notification option on the product page or contact customer care for availability information.

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